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OstoDate Help

Below are comprehensive lists of most commonly asked questions and answers. Please consider reading through them before contact our busy support teams.


Scammers and Spammers
Reporting an offensive profile or member
Members who display contact details


Unblocking members
Blocking Messages From Other Members


I can't access chatroom.
How can I access the ChatRoom
How do I use the ChatRoom
What are the ChatRoom Rules?


Email alert but no message in inbox
Email Alerts
Stopping Email Alerts


About Favourites
Adding someone to your favourites list

Flirting (Winks)

Receiving Mail and Winks


How can I view someones GuestBook

Login Issues

Problems Logging in
Says username or password does not exist
I Keep Getting Logged Out


Contacting other members
Starting conversation
I have sent messages to a member but they will not respond, why?
Sending Winks
Can I send photos to other members with my mail?
How do I know if my message was read by the other member?
Massage shows different date to when I sent.
Why has some of my sent messages disappeared from my sent box?


Terminating Membership


Forgot Password
Changing Password

Payments and Subscription

Credit Cards
How secure if your payment system?
Refunds Policy
Can I purchase subscription by cheque?
What will appear on my credit card bill?

Photos and Photo Rater

Difficulties in uploading photos
How to Alter Photos
Why have my photo(s) been rejected?
Can I send a photo to another member in my mail?
How Many Photos Can I Upload
Why must I mark one photo as Main?
Which Photos work Best
How many pics can I upload on to the CCD Photo Rater
How do I remove a photo from the CCD Photo Rater
How do I remove my photo(s) from my Profile?




Will my email address be used on mailing lists?
What emails will I receive from you?


Editing your profile
Guidelines for profiles
Writing a profile
Why has my profile been deleted
Can I change my username

Registration Issues

I have not received my login info


Member Search
Criteria Search


General safety


I wrote an email to customer services but got no reply
Contacting our Customer Support Agents
Reporting Spam or Scammers
Reporting an offensive profile or member

VIP Membership

What is a VIP membership
How do I Know when my VIP membership has expired?
Can I buy someone else a VIP membership as a gift.?


Visitors and Visits
Why have I stopped getting so many visitors than before

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